Jira Integration


Installation

  1. Go to your project and then click the tab Integrations.

  2. On the integrations page click the button Connect next to Jira as show in the image below. Connect Jira integration to your project.

  3. If this is the first time you are connecting Feedbucket and Jira you will be redirected to Jira where you have to allow Feedbucket. Check the permissions and click on the Accept button as shown in the screenshot below. Once the connection between Feedbucket and Jira has been established you will be redirected back to Feedbucket. Connect Jira with Feedbucket

  4. You will now see a green bar on the Jira integration that indicates that the connection is made. Click on Settings to configure the integration. Green border indicates a successful connection

Configuration

Configure the connection between Feedbucket and Jira

  1. Select the site. If you only allowed one site when connecting Feedbucket there should only be one value here.
  2. Select the project where you want Feedbucket to add new issues to. After selecting a project, Feedbucket will load in some additional resources.
  3. Select issue type. What type of issue should Feedbucket use when new feedback is created?
  4. Set a label. Do you want a specific label to be set on the new issues created from Feedbucket?
  5. What status should be counted as Done? This means that if you resolve the issue in Feedbucket, the issue in Jira will get this status. It also means that when you set this status in Jira, the feedback will be resolved in Feedbucket.

Using the integration

New feedback created

Whenever new feedback is created in Feedbucket a issue will be created in the project that you configured. The issue will have all technical information and the screenshot or video will be added as an attachment.

{info} Note that the issue will be created with the Jira account that you used for the integration.

New comment created

Whenever a new comment is created in Feedbucket it will be attached to the Jira issue automatically.

There's a 2-way sync here as well. If you add a comment to the issue that starts with @feedbucket this will be synced back to Feedbucket. Therefore, you can answer comments from within Jira if you like. See more about this in our video.

Feedback resolved

If the feedback gets resolved from Feedbucket the issue will automatically get the status that was selected as Resolve status in step #5 when you configured the integration.

There's a 2-way sync here as well. If you put the issue in Jira to the resolve status configured in #5 it will send a notification to Feedbucket and mark this issue as resolved as well.

Feedback unresolved

If you move the issue in Jira from the resolve status you selected in step #5 when configuring the integration, to something else, a notification will be sent to Feedbucket that marks the feedback as unresolved.

Disconnect

When the Jira integration is active you will see a button for Disconnect. Click this to disconnect your Jira integration. Disconnect the Jira and Feedbucket integration